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Retail Banking Futures Through the Looking Glass - Next Generation Branch Banking

26-27 November 2014, London Hilton on Park Lane, London | Register now

Lafferty Group, the world's leading provider of advanced knowledge services and prestige events for the retail banking and consumer financial services industry, announces the establishment of its global management roundtable series: Retail Banking Futures.

DAY 1 Wednesday 26 November 2014

9:00 - 9:30 
Welcome and Opening RemarksMichael Lafferty, Chairman, Lafferty Group, London, UK
Bank branch of the future: A global overviewKaren Epper Hoffman, Research Analyst/Author, Lafferty Group, Ansbach, Germany
10:20 - 11:00 
A walk down the UK financial high street: How banks are using branches to transform the customer journey and sales process of branchesJeremy Ridgway, Director, Keyfact, London, UK
11:00 - 11:40 
The winning way forward for retail banks: A strategic mix of customer centricity and operational excellenceDavid Schick - Senior Executive Vice President, Maybank, Kuala Lumpur, Malaysia
11:40 - 12:20 
The changing face of retail banking in a fast-growth economy: Building a branch network in Africa's largest marketFrancis Shobo, Executive Vice President, First Bank Nigeria, Lagos, Nigeria
12:20 - 13:00 
Panel discussion 
13:00 - 14:20 
Informal Lunch and Networking 
14:20 - 15:00 
You-shaped banking: Designing banking around customer needsCarl Hynes, Head of Branch Transformation, Barclays, London, UK
15:00 - 15:40 
UniCredit Bulbank: Building the branch of the future experience todayTsvetanka Mintcheva, Head of Retail Banking, Unicredit Bulbank, Sofia, Bulgaria
15:40 - 16:20 
Retail Banking Futures: Implications of the horizontal societyArnaud de Villepin, Head of Business Development, Personal Finance, BNP Paribas, Paris, France
16:20 - 17:00 
Panel discussion 
17:00 - 17:10 
Summary of the dayRobert Grealis, CEO, Lafferty Group, Westport, Ireland
19:30 - 21:30 

DAY 2 Thursday 27 November 2014

09:00 - 09:30 
Coffee and Networking 
09:30 - 10:30 
The Future of Retail BankingIngrid Johnson
Group Finance Director, Old Mutual, London, England,
Former Group Managing Executive: Retail and Business Banking, Nedbank, Johannesburg, South Africa
10:30 - 11:10 
Branch transformation: The Wells Fargo experienceBob Killmeier, Former Vice President, Wells Fargo, San Francisco, USA
11:10 - 12:10 
Technology innovation in branch bankingJohn Egan, Head of Innovation and Foresight, Lafferty Group, Dublin, Ireland
12:10 - 12:50 
Panel discussion 
12:50 - 14:10 
Informal Lunch and Networking 

Download the agenda here

Contact our team
Peter Krahenbuhl (small)

Peter Krahenbuhl
Conference Business Manager
Tel: +44 (0)203 008 8415

Lafferty Group, One Lyric Square, London, W6 0NB


For over three decades, Lafferty Group has been the leading global specialist provider of industry research and thought leadership for the retail banking and consumer financial services industry.

Lafferty Group has a track record of success and innovation, most recently as the founder of the International Academy of Retail Banking, the first organisation dedicated to the professional development of retail bankers globally.

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